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Homepage » Get involved » Engagement

NHS North Cumbria Clinical Commissioning Group is committed to involving people from all backgrounds in the commissioning of services.


Scroll down for links to various reports and documents. 

Effective communication, engagement and honesty with our communities are at the heart of our approach to clinical commissioning. The patient is at the centre of all our plans.

CCG staff and members have a duty of care to ensure they communicate in a j

argon-free and effective way.

Patient-and-Public-Engagement-PicWe share the principles of Cumbria Action for Health which recommends the following:

  • If you know the answer, have already made the decision and are very limited for time  – Inform People

  • If you want to develop an answer and have time for those involved to influence the shape and final outcome then – Engage People

  • If you have a number of answers you want opinions on and have time to consider people’s views – Consult People
All of the CCG’s key programmes follow these principles and have various options for getting further information or getting involved in workshops and meetings and who to contact.

Communications and Engagement Approach 2016 - 2020 was agreed at our Governing Body meeting on 1st June 2016.  Select Here| or on the image below to view the document.

                                                              C-and-E-Approach-THUMB   |

For more general information contact the Communications and Engagement office on:
01768 245 367 or email: engagement@cumbriaccg.nhs.uk| for further details.

Open Space Event

Select Here| to find out more about an Open Space Event at Brathay, Ambleside on 16 November 2016.

The inception of our new Challenging Behaviour Early Intervention Service followed the transfer of a Children’s Respite home from the Health Service back under Local Authority jurisdiction.  The transfer freed up £300k that the Cumbria Clinical Commissioning Group (CCG) Children and Families Team, in partnership with the Local Authority, decided to reinvest in the provision of services to support children who have behaviours that challenge.  This decision was made due to the increased numbers of children displaying challenging behaviour and a lack of effective care for these children in Cumbria.

Select Here| to read more about Cumbria’s New Challenging Behaviour Early Intervention Service.


Youth Alliance Survey 2015

NHS Cumbria CCG commissioned this survey carried out by Cumbria Youth Alliance in 2015

Young people in WNE Cumbria were asked about their views on accessing healthcare services and how they would like to see services develop.

Select Here| to view

Patient Transfers Report

An independent review of an audit of patient transfers between West Cumberland Hospital and the Cumberland Infirmary has found that all transfers had a positive impact on the patient, but found that more needs to be done to ensure better communication and co-ordination.

 - Select Here to view the full report from North East Quality Observatory Service (NEQOS)|

 - Select Here to view the action plan from North Cumbria University Hospitals NHS Trust (NCUH)|

Cumbria Mental Health and Emotional Wellbeing Strategy 2014-2017 Survey Report:

Select Here to view the report|

Select Here to view Appendix 1 - Qualitative Feedback|

Select Here to view Appendix 2 - Mental Health Services Survey|

Select Here to view Appendix 3 - Feedback from Mental Health Strategy Engagement Meetings|


Helme Chase - Midwifery-led Unit Report

- Select Here to view the Report for Cumbria County Council Health Scrutiny Variation Subcommittee for Helme Chase Midwifery-led Unit, Westmorland General Hospital, Kendal|

Maternity Matters

- Select Here to view Healthwatch Cumbria's Maternity Matters Report
 (working in partnership with the Maternity Service Liaison Committees)

Cardiac Report

- Select Here to view 'The Patient Experience Report: Travelling between West Cumberland and Carlisle Hospitals: The views of some of the people who have used the cardiac services.'|

- Select Here to view Appendix A|

- Select Here to view Appendix B|

- Select Here to view a Scrutiny Report on 'Changes to high risk pathways for patients with serious heart conditions and significant upper gastro intestinal (GI) bleeds.'|

'Together for a Healthier Future'

- Select Here to view 'Together for a Healthier Future' - Feedback from patient, public and stakeholder engagement from 9 April to mid-June 2014|

- Select Here to view a summary leaflet from September 2014 outlining 'Together for a healthier future'|

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