New Primary Care Centre at Workington has received the thumbs-up from patients

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New Primary Care Centre at Workington has received the thumbs-up from patients

Posted on Friday 9th January 2015

The new Workington Primary Care Centre which is open 8am to 8pm seven days a week has received the thumb-up from patients who have used it.

A survey showed that 97% were extremely likely or likely to recommend the service to their friends and family.

The centre, at Workington Community Hospital, was open for a trial period from Monday to Friday during the autumn but just before Christmas its opening hours were extended to seven days a week.

From 22 December to 31 December a total of 906 patients attended the centre,

NHS Cumbria CCG Lead GP for Allerdale, Dr Niall McGreevy said: “We know how important it is for people to have same day access to an appointment when they become unwell and this is what the new centre is enabling us to provide. We are so pleased it has been so popular with those who have used it. People have commented positively about how quickly they have been able to get an appointment and about the care they have received. The centre was planned with input from local people and we will continue listen to their views as we move forward.

“After a successful pilot during the autumn we extended opening times to seven days a week just before Christmas and the figures show that it has been very busy with more than 900 patients attending over an eight day period. Some of these may have gone to a hospital accident and emergency department had the centre not been open.”

Bookable urgent same day appointments are available at the centre for the 33,900 people in Workington and surrounding villages who are registered with one of the five Workington GP practices. The walk-in centre is open to patients that are not registered with a Workington Practice.

From Monday to Friday patients they can telephone their own surgery to book an urgent same day appointment. They will then be given a same-day appointment to see a GP or nurse practitioner at Workington Primary Care Centre, which also houses the Minor Injuries Service

During Saturday and Sunday if people need assistance they can call Cumbria Health on call (CHoC) on 03000 247247. The call is answered by a call handler who takes their details and, if needed, they will be contacted and offered an appointment at the Primary Care Centre.

The service is for urgent appointments only and family doctors from all five practices are urging patients to choose the right care for their needs.

Dr McGreevy added: “Urgent appointments are for people who consider their health may deteriorate if they have to wait longer than 24 hours to see a GP or nurse practitioner.

“We would like to remind patients, that urgent appointment services do not provide sick notes, travel injections, routine repeat prescriptions, GP letters for other agencies, routine care for drug and alcohol misuse or test results.

“As well as enabling our patients to see a GP or nurse practitioner when they need, the new system also frees up doctors from urgent cases which means they have more time to devote to routine appointments which you can book in advance.”

The new extended hours service follows the Workington practices coming together to develop the service following a successful bid for over £500,000 from the Prime Minister’s Challenge programme. Called Workington Better Together, the project is one of just 20 pilot projects across England to successfully win the funding to improve access to GP services. The centre is closed on Bank Holidays.

For more information about Working Better Together visit www.cumbriaccg.nhs.uk , follow hashtag #WBTon Twitter, like the Workington Better Together Facebook page or emailing: WorkingtonBetterTogether@cumbriaccg.nhs.uk .

Posted on Friday 9th January 2015

 

 
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