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NHS workers in North Cumbria recognised for compassionate care

Homepage » News » NHS workers in North Cumbria recognised for compassionate care

NHS workers in North Cumbria recognised for compassionate care

Posted on Thursday 18th January 2018
CP-WCH-staff

International health campaigner Chris Pointon visited Cumbria this week to raise awareness of the little things that make a big difference to patients, and meet staff who have been recognised for the compassionate care they provide.

Chris, co-founder of the #hellomynameis campaign and husband of the late Dr Kate Granger MBE, visited health services in North Cumbria as part of his global tour.

During a hospital stay, when Kate was terminally ill with cancer and experiencing the NHS through the eyes of a patient, she noticed that some staff didn’t introduce themselves and the negative impact this had on her care.  Kate and Chris decided to do something about it and launched the #hellomynameis campaign to remind healthcare staff about the importance of introductions.

This campaign quickly grew and Chris has continued to spread the word since Kate’s death in 2016:

Chris started in Penrith visiting community based staff as well as those based on wards and the team at Mencap’s Café Inspire in Penrith. In Whitehaven he met former NHS staff members, representatives from UCLan’s medical school, Cumbria Health On Call (CHOC) our out of hours GP services, Cumbria Learning and Improvement Collaborative (CLIC) and general practice.

Chris said:”I had a great day in Cumbria spending time with the Penrith district nursing team and on wards at the West Cumberland Hospital. I met some great NHS staff from the frontline today and from the last 70 years.”

In 2014 NHS England introduced the Kate Granger Award for compassionate care to recognise healthcare staff who go the extra mile for their patients. Lydia Jackson, community health care Assistant within the Penrith District Nursing Team, won the award in 2015 and Sarah Linnard, Speech and Language Therapist from Carlisle, who was shortlisted in 2016.

Lydia said:  “It was really emotional to meet Chris and talk about the legacy that Kate has left behind. It was an honour to win the award and be recognised for the work I do. I was lucky enough to talk to Kate before she died and I think she would be really impressed to see the impact that #hellomynameis continues to have.”

Chris urged teams in Penrith Hospital and the West Cumberland Hospital to become ambassadors for the campaign. Clare Parker, Director of Quality and Nursing at Cumbria Partnership NHS Foundation Trust (CPFT), said: “It’s been fantastic to welcome Chris to Cumbria and show him some of the work we do. Chris talked about Kate’s vision for a better NHS, one that sees patients as people. The fact that we have two members of staff who were shortlisted for Kate Granger awards is testament to the care and compassion of our amazing people.”

One of the special guests in Whitehaven was Rachel Tang. The former Keswick School student was awarded the UCLan and North Cumbria scholarship and is now a medic in training in Preston.

Chris said: “I particularly enjoyed meeting Rachel Tang from Workington who is one of the first to be awarded the Kate Granger scholarship. She has so much potential as she starts training to be a doctor. "

He also visited frontline staff on the wards at West Cumberland Hospitals. Helen Ray, executive managing director of operations at North Cumbria University Hospitals NHS Trust and community services at CPFT in north Cumbria, said: “It was fantastic to welcome Chris back to West Cumberland Hospital after he visited with Kate in June 2015. We were pleased to introduce him to staff both past and present and we all agreed that no matter how long you have been a nurse or a healthcare professional for, it is always important to take the time to reflect on the little things that really make a big difference to our patients.”

Chris also joined more than a hundred members of DH Runners and NHS staff on a run in Carlisle on Wednesday evening to celebrate the NHS in its 70th year. The Carlisle parkrun team are planning an NHS parkrun takeover later in the year and are hoping this will be picked up nationally.

Chris said: "It was brilliant to see so many NHS staff running with DH Runners on a cold Wednesday night and hear about their plans for a special NHS parkrun later this year to celebrate 70 years of such a remarkable institution that touches all of us."

Posted on Thursday 18th January 2018

 

 
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