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Whitehaven Medical Centre closure update

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Whitehaven Medical Centre closure update

Posted on Wednesday 25th July 2018

Patients of the closing Whitehaven Medical Centre will be receiving letters informing them which practice they have been allocated to for future care. 

Earlier this month Whitehaven Medical Centre reluctantly made the decision to terminate its contract.

Because this means new practices have had to be found for 4,200 patients, the process of registering them at their new practice is now underway.

The letter will tell patients where they will access GP care in the future.

Dr Amanda Boardman, lead GP with NHS North Cumbria Clinical Commissioning Group (CCG), said: “Our first priority is to ensure patients have access to a GP service, and in particular to ensure the right support is given to vulnerable patients. We have been working with the practice to ensure the best outcome for patients and to support staff.”

The process of registering patients at their new practice is underway but could take some time. There is also expected to be considerable pressure on the other practices as they manage the increased workload. We would urge people to be patient with the staff and clinicians as this transition takes place.

Many common ailments can be treated following advice from your local pharmacy or by calling NHS 111.

Patients who have concerns that aren’t answered by the Q+A (see editor’s notes) and haven’t received a letter by Tuesday 31 July should call 01946 853326.

Q+A

Q - I have received my letter. Do I need to do anything?

A - No, you will automatically be registered with your new practice. Please keep this letter safe so you can take it with you the first time you use your new practice. Please also bear in mind that your new practice will be very busy.

Q – I haven’t received a letter, what should I do?

A – Because of the volume of letters we are sending out it might take some time for them to reach all patients. If it gets to Tuesday 31 July and you still haven’t received a letter you should contact the helpline number (01946 853326).

 Q - I don’t want to go to the practice I have been allocated to, what do I do?

A - If after 3 months you still want to move you can apply to another practice if it will suit you better

Q - I need to see a doctor urgently and I don’t know where to go?

A – You can be seen at Whitehaven Medical Centre until 31 July.

Q – I want to book an appointment next month who do I ring?

A – You can ring your new practice for an appointment in August. We ask for your patience as your new practice will be taking on many new patients.

Q - I need some more medication?

A - You should have received medication from Whitehaven Medical Centre to cover this transition period.  If that is not the case then contact your new practice for a prescription or call 111.

Q - How will my patient records get transferred?

A - The new practice will receive the electronic records from Whitehaven Medical Centre via a central system. This will be done securely.

Q – What do I do if I have a problem after Tuesday July 31?

A – The patient helpline 01946 853326 will continue to operate.

Posted on Wednesday 25th July 2018

 

 
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